Terms of Engagement

Last updated: June 2026 · A plain-English summary; each engagement is governed by a signed Master Service Agreement and Statement of Work.

Services and fees

• Fit check — free. An honest assessment of whether your data is worth recovering. No obligation.
• Quote Leakage Audit — £500. Journey review, data review, written recovery plan. Fully credited against the sprint if you proceed.
• Quote Recovery Sprint — £2,500, payable upfront. Fourteen days of implementation as described on the homepage and in the Statement of Work.
• Managed Quote Recovery — £1,000/month. Optional, after the sprint. Monthly rolling; cancel with 30 days’ notice.

All fees are fixed. We do not take percentages of recovered work.

Our three guarantees

• Data-fit: if we cannot identify at least 25 eligible old quotes or enquiries at onboarding, we do not run the sprint — you choose a full refund or a downgrade to the £500 audit.
• Delivery: if the reactivation campaign and workflows are not live within 14 days of receiving access, data and approvals, we continue working at no charge until they are.
• Zero-reply: if the first approved campaign receives zero positive replies, we build and run a second approved campaign to another segment at no extra cost.

We do not guarantee revenue, jobs, or response rates. Outcomes depend on your data and on your team working the replies. A “positive reply” means a substantive expression of interest (e.g. “still interested”, “call me”, “requote”) — not opt-outs, complaints, wrong numbers, or automatic replies.

Your responsibilities

• The contact data you give us is your own first-party enquiry/quote data, collected by your business. We refuse bought, rented or scraped lists.
• You confirm a lawful basis to contact the people on the list (typically PECR’s soft opt-in) and provide any known opt-outs for suppression.
• You approve the exact message copy, channels and schedule before anything is sent. Campaigns are sent in your business’s name.
• Someone in your business is available to call positive replies promptly.

Data handling

We act as your data processor under a signed Data Processing Agreement: documented instructions, confidentiality, access controls, a disclosed sub-processor list, assistance with data-subject rights, and deletion or return of your data at the end of the engagement. Anyone who opts out is added to a permanent suppression list.

Liability

Our total liability under an engagement is capped at the fees you have paid for that engagement. Nothing in these terms limits liability that cannot lawfully be limited.

Governing law

These terms and all engagements are governed by the law of England and Wales.